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Do you accept customized order?
Yes. Custom-designed products can be done but subjected to a Minimum order Quantity and we can customize the products with your needed logos, packaging, software, firmware, casings, printed circuit boards, accessories, chipsets, user guides and other printed materials.

What payment methods do you accept?
We accept PayPal, Western Union, TT bank transfer, PayPal, you may choose your most convenient way to pay.

How long it will take to ship from your company after my order confirmation?
We Ship products out usually within 2-5days after your order confirm.

What couriers/shipment methods do you use?
We usually ship by DHL, UPS, FedEx, EMS. It depends on your option when you order.

How and When can I get tracking NO.?  
v4air.com will send you tracking No. to your email within 12 hours after the products shipped.

Do I need to pay for Tax or Customs Duties?
v4air.com sends products mostly via Hong Kong which is a free port. So there is no sale tax imposed by Hong Kong government, customers will not pay any sale tax when shopping from us generally; But at the destination country, for large valued product, the local government may charge a bit tax depending on the local importing policy. To save your tax which is possibly charger, we usually write the value lower on the commercial Invoice which comes with the shipping document, and then 99% small packages will be tax free at custom side. If you have special requirement of the Invoice value or the product name on for your custom purpose, pls contact us after service or send us email before shipping products. We will make it accordingly. We will try every legitimate way to help our customers minimize their tax. However, we are not responsible for any tax incurred by your country.