Guarantee, technical support and failure claim procedures
A.All COLDMAX ice systems delivered to customers are carefully examined and tested, with 72 hours trouble-free trial operation.
B.All COLDMAX ice systems delivered are plug-in ready and well piped.
C.All COLDMAX ice systems enjoy 12 MONTHS guarantee ever since B/L date.
Technical support
A. COLDMAXprovide full technical support and training courses after equipment installation and commissioning.
B.7*24 hours phone assistance on technical support.
Failure Claim procedures
A.Detailed written failure description is required by fax or by mail, indicating the relevant equipment information and detailed description of failure.
B.Relevant pictures are required for failure confirmation.
C. COLDMAX engineering and after-sales service team will check and form a diagnosis report.
D.Further trouble-shooting solutions will be offered to customers within 24 hours after receiving the written description and pictures.