Q1:How to contact with us?
A:Click the "contact supplier" And then send us message the product you interest in, you will get reply within 12 hours.
Q2:Can you provide free samples?
A:Of course, we can provide you a free sample , while the shipping cost should undertake by your side.
Q3: Is the product a mushroom powder or an extract? Does it come from Fruit body or seed?
A: We only use fruit seed and supply mushroom powder & Extract both. Mush-room powder are less potent than a concentrated extract. The diameter of a spore is merely 5-8 microns, but rich in bio-active ingredients, such as Ganoderma lucidum polysaccharides, triterpenoids, Ganoderma lucidum acid, organic germanium, and selenium. It is very difficult to collect the spore powder. Normally, only 1 kg of the powder can be collected from 1000 kgs of Ganoderma lucidum.
Q4. What’s the MOQ?
A: For different products, it has different MOQ, please do not hesitate to contact with us when you need more information about our products.
Q5: How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us,we will send you free goods for replacement or refund your loss.
Q6: What is your payment terms?
A:We accept T/T, Western Union, MoneyGram, Paypal.